Chris Brogan posted a piece today about the importance of customization.
Since this is such a critical and intricate aspect of our not-too-distant futures I decided to expand on the topic here during the next several days.
Beyond Customer Care
First of all, it is a simple and reasonable truth that a more customized...
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Aligning Incentives – In 1962 Rachel Carson’s book, Silent Spring, launched an environmental revolution. But what then was hoo-ha hippie stuff has now turned into a guiding policy for major industries because of one crucial shift – we’ve aligned the financial goals of these companies with the larger environmental goals, so doing the environment...
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